Coperion: Ordering spare parts quickly and cost-effectively via the Internet

Coperion, the global market leader in compounding systems and plants for the plastics industry, is also continuing to expand its leading position in the service sector. At the recently established e-shop customers are now able to place orders for spare parts and check on the availability of parts around the clock. By providing this service, Coperion is helping its customers to reduce their own warehousing costs. They now have direct access to a considerable proportion of Coperion.s stock. The simple, efficient ordering process reduces costs and the rapid delivery . within 24 hours in Europe if required . provides a degree of flexibility not previously possible.

Following a link on the homepage of website leads customers directly to the new e-shop. There they can
- enquire about stock and the quantity of parts required,
- examine their specific delivery and payment conditions,
- place an order, for which an automatic order confirmation is dispatched by e-mail,
- specify individual delivery dates for the required parts,
- check the status of their current orders (entered, confirmed, picked, dispatched),
- trace back previous spare part orders and duplicate them as required.

Already more than 1,000 different parts are listed at the e-shop, including screw elements, barrels, heater cartridges and thermocouples for twin-screw compounders (ZSK) from laboratory extruders with a 25 mm screw diameter to models with a 133 mm screw diameter. Also available are pelletizer knives, filter inserts and filters for the associated melt filters and pelletizing equipment.
This stock will be continually expanded to include larger extruder systems. The e-shop.s
Information on stock and availability is always current as there is a direct link to the stock control system.

Highly secure encryption using 128-bit technology and customer-specific passwords offers all enquiries and orders the same security as with online banking . data exchange between the
customer and Coperion Werner & Pfleiderer is reliably protected against unauthorised access.

Leave a Reply

You must be logged in to post a comment.